Allen Monge, Jaime Mauricio2024-08-272024-08-272018https://repositorio.sibdi.ucr.ac.cr/handle/123456789/22817Tesis (doctor in engineering sciences)--Pontificia Universidad Catolica de Chile, 2018spaSATISFACCION DEL CLIENTESERVICIO AL CLIENTETRANSPORTE PUBLICO - MODELOS MATEMATICOS - SANTIAGO (CHILE)Modelling satisfaction with public transporttesis doctoral